Refund policy

Our customers’ satisfaction is a top priority for us. If you are unhappy with your purchase, most products ordered on cotebeauty.com are eligible for returns within 14 days of receipt with a $10 restocking fee. Products eligible for returns must be unused and in their original carton packaging. We do not accept returns of used items. Sets and all nail products are final sale and not eligible for returns. Any items purchased with promotional pricing are final sale. Please note we are unable to apply a promotional code retroactively.

Original shipping costs cannot be refunded. The $10 restocking fee will be deducted from your original total.

Please reach out to our Customer Service team at hello@cotebeauty.com with your order number and reason for return or exchange to start the process and receive a return label.

This fee ensures that we are able to process the returned products back into our inventory and includes the cost of shipping and handling involved with receiving your returned item(s).

We do not accept international returns.

We do not accept exchanges.

Once the returned eligible item has been delivered to our warehouse, your refund will be issued to the original form of payment. Credit card refunds can take up to 10 business days to process, depending on your credit issuer.

Côte Beauty is not responsible for packages marked as delivered by the carrier. It is the customer's responsibility to ensure a safe delivery location and to track their package using the provided tracking information.

If you believe your package has been lost or stolen after being marked as delivered, please contact the carrier directly to file a claim. Côte Beauty will not issue refunds or replacements for orders that have been marked as delivered by the carrier. However, we will assist customers in providing any necessary documentation or information required for the carrier's investigation.

If you have any questions or concerns about lost or stolen packages, please contact our customer service team for assistance at hello@cotebeauty.com

We want to make sure you are happy! If you have any questions please feel free to email us at hello@cotebeauty.com.